Standard Hafilat
Anonymous · adult fare
The everyday card sold at vending machines and bus stations. No registration, no photo. Adult fare applies on every tap.
Hafilat top-up · Abu Dhabi
Abudhabibuscard is a small bilingual desk that helps Abu Dhabi residents and intercity travellers add credit to their Hafilat card from any browser. We forward your payment to a secure card processor and post the new balance to the Hafilat backend on the next sync.
The 13-digit number is printed on the back of every Hafilat card and on the receipt from any kiosk. Personalised cards may also show a small badge with the fare profile.
Card range
Hafilat is the contactless smart card used across the Integrated Transport Centre (ITC) network. The card is anonymous by default and can be linked to a fare profile for students, seniors and children.
Anonymous · adult fare
The everyday card sold at vending machines and bus stations. No registration, no photo. Adult fare applies on every tap.
With photo · fare profile
Student, senior and child profiles unlock a reduced fare on every trip. The card is registered to one rider and includes a photo.
Premium-bus rider
Issued to riders who use the Premium-bus seats. Tap-and-go works on all standard routes as well; the fare difference is collected at boarding.
Fare profiles
Personalised Hafilat cards carry one of four fare profiles. The profile is set in person at the time of card registration, with the supporting document, and decides how much each tap deducts from the balance. Anonymous Standard cards always run on the adult line.
The default line. No document required at registration. Issued on Standard cards by default and on Personalised cards when the rider is between 18 and 59.
A lower fare on every tap. Granted to riders enrolled in a recognised UAE institution, against a current student card. The profile is renewed each academic year.
A reduced fare for riders aged 60 and above. Granted on the spot at any Hafilat customer-service desk, with the Emirates ID. No annual renewal needed.
Issued for riders aged 5 to 18, against a birth certificate or Emirates ID. The profile rolls over to the adult line on the rider's eighteenth birthday.
Where it works
One Hafilat card covers the four pillars of the ITC network: Abu Dhabi city buses, intercity coaches between the emirates, the Al Ain regional service and selected ferry crossings. The same balance is read at every reader.
All numbered routes inside Abu Dhabi island, Saadiyat, Yas, Mussafah and Khalifa City.
Direct lines to Dubai, Sharjah and the Northern Emirates from the Main Bus Terminal.
Regional and city routes inside Al Ain plus the inter-city loop back to the capital.
Selected crossings in the Western Region read Hafilat the same way a bus reader does.
How a recharge runs
Pick the card type, type the 13-digit Hafilat ID printed on the back, leave a mobile number for the receipt.
A redirect takes you to a card-only page. Enter Visa or Mastercard details and confirm with the 3-D Secure code from your bank.
Once the bank confirms, the balance is queued for the next ITC sync. Tap on any reader and the new credit is loaded.
If something goes sideways
Plain answers to the situations that come up between paying and tapping. None of these need a phone call — the contact form is enough.
No money leaves the account. The Hafilat balance does not move. Open the recharge form again or use a different card; the order ID changes on each new attempt.
The credit waits for the next ITC sync. After a tap on any reader the new total is loaded onto the chip and the next tap shows it correctly.
If the wrong card was credited, send the order ID and both Hafilat IDs through the contact form. The desk reverses the wrong order and pushes a fresh one to the right card.
Block the card at any Hafilat customer-service desk first — the desk we run cannot block cards. After the new card is issued, the remaining credit can be transferred at the same counter.
Pop-up blockers occasionally hide the bank window. Allow pop-ups for the card desk subdomain or open the form in a fresh tab; the order ID stays valid for fifteen minutes.
Check whether the mobile number was typed with the correct nine digits after the +971 prefix. Send the order ID through the contact form — a copy of the receipt comes by email on the next working day.
Balance · optional
The balance feature is purely informational. We read the public ITC backend on a delayed schedule and return the cached value. Pending top-ups do not appear here until the next sync.
The reading is cached. If the value looks wrong, tap once on a real reader and check again in a minute.
A short brief on Abudhabibuscard
Abudhabibuscard is a calm online desk for one thing: helping Hafilat-card holders top up their card from any browser. We do not sell cards, we do not run buses, we do not set fares. The Hafilat product, the network rules and the fare profiles belong to the Integrated Transport Centre. Our role is to forward a card payment from a rider to the ITC backend and post the new credit on the next scheduled sync.
The team behind the site lives between Abu Dhabi and Al Ain. We cover both directions of the daily commute — the morning ride from Mussafah to Hamdan St and the evening intercity coach back to the regional capital. Friends and relatives kept asking for a quiet way to add credit without queueing at a kiosk after work; the desk grew out of that.
We chose to keep the surface simple. There is one form, one redirect to a card processor and one plain receipt. The card form lives on a separate subdomain so that the card data never touches the same window as the rest of the site. We do not ask for an account, we do not store the Hafilat ID after the order is placed, and we do not pass anything to a marketing pixel.
Two languages are available — English and Arabic. Switching the language flips the layout direction and re-renders the copy. We picked Hafilat-card vocabulary that mirrors the printed wording on the card itself, so a rider does not need to translate twice between the form and the back of the card.
Card payments are settled by an external acquirer. The supported brands are Visa and Mastercard; the form follows the same checks any bank gateway would perform — number length, expiry, security code and a bank-side 3-D Secure prompt. Refunds are handled within fourteen days back to the same card. We answer ticket-form messages on the next working day.
We do not promise speed and we do not promise discount. The Hafilat network publishes its own fare table; we mirror the result on a tap, nothing else. The balance reading is cached on a small delay because we read the public ITC endpoint, not a personal account. If the figure looks off, a tap on a real reader gives the live total.
The desk is set up in Al Bateen, Abu Dhabi. The legal entity is Abudhabibuscard FZ-LLC. Tickets are answered by the small team — there is no chatbot. If something is unclear, the contact form is the right channel; an email follows within one working day.
One form, one redirect to the secure card desk, one receipt by SMS. Hafilat balance updates on the next ITC sync after the bank confirms.